Am I Providing Good Customer Service?

When you go into business for yourself, you’ll find that there is a great deal of work that you need to do, and one of your primary concerns is making sure that you provide customer service that goes above and beyond! Good customer service can be seen as a survival skill for people who are interested in making it in small business, and you’ll be surprised how easy it is to figure out. Many people feel that if they get their goods and services out to the people in question that they are doing a good job, but really stellar customer service goes beyond that.

The customer can usually get what ever product or service the company is providing elsewhere. Treating the customer well and going beyond expectations is the key to making sure that they go elsewhere to have their needs met. The customer is actively seeking hands on customer service when they contact you now that most of the customer service needs today are being met by machines.

As a small business, you have the great advantage of being flexible. You will never have to put the customer on hold while you contact two or three supervisors to get an answer. You can always provide the answers, and while you should always be open and honest about what you can and can’t do, you will be able to get your customers the results and the answers that they need in a fraction of the time that it usually takes. Make sure that you are in a good place to think about what your policies are and why, and you’ll already be ahead of the game.

When you are looking to provide valuable customer service, you’ll find that you can work much more intimately with your customers than you would be able to at a large company. You’ll find that you can treat your customer as an ally, not as an adversary, and that working together, you’ll be able to find a great solution to whatever it is that they need. When you are considering whether the service you provide is good or merely adequate, ask yourself how you treated your customer. You’ll find that if you treat your customer as an enemy or as a child that you are not going to like the results.

Good customer service is something that can be learned and developed, and you’ll find that you can pick it up over time. Just because you fumbled the ball on one experience doesn’t mean that you’ll continue to do so, so make sure you see each new customer as an opportunity to stretch your customer service skills!

Did you know that 68% of people will quit doing business with companies that have poor customer service? Learn the keys to good customer service - get effective customer service tips at http://hubpages.com/hub/How-To-Give-Great-Customer-Service

- Kale McClelland

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